Doncaster Security Operations Centre (DSOC) are a Category 1 NSI Gold CCTV & Alarm Monitoring Centre (ARC) based in Doncaster, UK. The company were the first ARC in Europe to gain the BS EN50518 – 2019 Category 1 ARC accreditation, as well as receiving the NSI Gold certification and are fully ECHO compliant.
The Team at DSOC are true security-tech experts, providing bespoke monitoring solutions to their customers. DSOC prides itself on being a customer service-centric business delivering industry best response times to all their alarms.
DSOC provide award-winning monitoring services across the UK and Europe, from CCTV, Fire & Intruder alarm monitoring, to Lone Worker & Access Control monitoring solutions.
The DSOC ARC receive and process thousands of CCTV, Intruder & Fire, Access Control and Lone Worker events each day, from hundreds of clients nationwide. The Team realised that there was room for new technologies and automated processes to generate bespoke compliance reports and help operational efficiency within the ARC.
Data management can be a real challenge for scaled and scaling businesses. Firstly, traditional reporting solutions require significant human input to generate meaningful reports, with the overall outcome being a static excel or PDF based end-product. Secondly, companies don’t always have one central data repository, so multiple information sources need to be maintained.
The DSOC Team recognised that data management shouldn’t be a bottleneck, but could become a real company asset that contributes to their overall monitoring offering.
DSOC have subscribed to CONXTD Enterprise, the leading alarm management platform in the cloud, to visualise and manage Intruder & Fire alarm data in real-time. All Intruder & Fire alarm data from the UK’s leading alarm signalling providers is displayed in a bespoke management dashboard for DSOC.
Since using CONXTD Enterprise to organise and manage Intruder & Fire alarm data, the DSOC Team report a hugely significant decrease in the time to complete auditing, fault management and compliance report creation. The Team utilise Enterprise’s live alarm logs, along with the real-time alerts from Priority Events, to identify faults and failures across their large client’s asset estate.
“Having all the Intruder & Fire data in one easily accessible location has made fault detection and management incredibly simple!”
Rob Dovey, Operations Manager at DSOC
DSOC have a diverse client portfolio, and the ability to organise and manage sites on a client-by-client basis has contributed to the Team providing a tailored and bespoke monitoring offering. Each customer has their own group on the CONXTD platform, allowing DSOC to run individual reports, access historical alarm data and better communicate technical updates with their clients.
“CONXTD Enterprise is fantastic when looking for a general overview of all our client’s assets. The interactive alarm lists and logs mean we have the flexibility to jump between client accounts with ease.”
Rob Dovey, Operations Manager at DSOC
As well as creating new efficiencies for the ARC Team, adoption of CONXTD Enterprise has helped DSOC provide additional services & features to their client base, better diversifying their overall monitoring offering. Customers of DSOC have recognised new risk management and compliance reporting capabilities that contribute to their operational efficiency.
"CONTXD is giving us the ability to streamline security operations. It gives us real-time insights into oursecurity threats and estate-wide compliance. A fabulous solution"
Large national self storage operator
Reducing the time to complete operational processes like auditing, fault detection and compliance reporting to a matter of minutes (rather than hours, or even days), DSOC see a huge benefit in running CONXTD Enterprise in the ARC. The Team are now able to visualise a core portion of their business, focus on providing bespoke monitoring features & services, and create new efficiencies for clients with tailored automated reporting tools.
As the Intruder & Fire portion of the DSOC business grows, sites will be added to their CONXTD instance automatically to benefit from the flexibility the Enterprise and Priority Events features provides.
